Orders can be cancelled up to 24 hours before an order has been shipped. Notice of cancellation is not accepted once the order has been shipped and the customer has been notified.
Returns can be made up to 3 calendar days from receipt of the product according to the following specifications. Returns are not accepted if the package has been opened, handled or exposed to inappropriate conditions.
It is mandatory to return the products properly protected, in their original packaging, and in perfect condition for later sale. Packages will not be accepted that do not include the sender’s information (name, surname, address, order number).
If products are returned by the aforementioned time, a refund will be given to the value of the total amount paid by the customer once the reason for the return has been verified. The cost of the return will be borne by the customer.
In the event of a refund due to an error by us, or a defect in the product, olidengrau.com will replace the defective product with a similar one or will issue a full refund.
No changes or returns will be accepted if we have not previously received any notification.